Follow our helpful care guide for jewellery protection tips, and count on our touch-up service to keep your pieces radiant.
Follow our helpful care guide for jewellery protection tips, and count on our touch-up service to keep your pieces radiant.
Protection & care
We want to highlight that jewellery serves a functional purpose as well. As a result, small imperfections may arise over time, reflecting the piece’s history, as natural wear and tear occurs from contact with other objects.
Protection & care
We want to highlight that jewellery serves a functional purpose as well. As a result, small imperfections may arise over time, reflecting the piece’s history, as natural wear and tear occurs from contact with other objects.
To protect the surface for as long as possible, avoid storing the pieces loosely in a box or together with other items. They may collide, causing the plating or tarnish protection to wear off. We recommend always storing them in their jewellery bag or box when not in use, especially while travelling.
Avoid direct contact with perfume, deodorant, soap, or lotion, as these products contain chemicals that can tarnish or even damage the surface of your piece. When cleaning jewellery, be cautious with alcohol or bleach-based substances. If you have an ultrasonic cleaner at home, please contact us before use, as it can remove dirt but may also cause significant damage to your jewellery.
Additionally, store your pieces in a dry place and keep it away from direct sunlight. We advise removing jewellery when swimming in the sea, engaging in prolonged physical activities, or even when washing your hands, if possible. If the pieces do get wet, use a silver cleaning cloth to gently dry them off.
Touch-up service
For all our customers, we offer a touch-up service, where the goldsmith refreshes your jewellery’s original shine. He focuses solely on the surface of your piece, cleans it, and gives it a new gold plating.
Touch-up service
For all our customers, we offer a touch-up service, where the goldsmith refreshes your jewellery’s original shine. He focuses solely on the surface of your piece, cleans it, and gives it a new gold plating.
However, please bear in mind that more extensive repairs, such as repairing dents or reshaping edges, aren’t possible. These little imperfections over the time are simply part of the history of your jewellery, as natural wear and tear occurs automatically through contact with other objects.
Just snap a picture of your piece, and share all information via email with us. Once we receive your request, we’ll get back to you quickly with a time frame.
Guarantee
Following current legal regulations, you as a customer have a period of two years from the date of delivery of your product to make claims arising from the legal guarantee of conformity or hidden defects.
Guarantee
Following current legal regulations, you as a customer have a period of two years from the date of delivery of your product to make claims arising from the legal guarantee of conformity or hidden defects.
We will cover any quality problems upon presentation of proof of purchase. The warranty does not cover everyday wear or poor maintenance, such as darkening, shocks, marks, stains, scratches, deformation, or natural wear and tear. Nor does it cover products to which the legal guarantee of conformity no longer applies due to their quality on the date of purchase. In this case, you may be asked to contribute to the repair costs, and we will send you a cost estimate.
If your jewellery is delivered with a defect, please contact us immediately so that we can get to the bottom of the cause.
Please include the following in your email:
→ Proof and date of purchase (order number)
→ Photos of the item as a whole
→ Photo and short description of the problem that occurred
We thank you in advance for your help!
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