❤  Small production on demand❤  Certified RJC precious metals❤  Fine Principles — Made in Pforzheim❤  Fairmined licensed brand

Frequently asked questions

   Find helpful answers, and additional information, about us. And please let us know if something is missing.

   Find helpful answers, and additional information, about us. And please let us know if something is missing.

Ordering

Our jewellery is available exclusively from us, so far. You can pre-order online or buy pieces at markets and design fairs where we sell small-scale production.

 

Don’t worry about it. It has happened to all of us before. Please contact us at support@fineprinciples.com as soon as you notice the mistake, preferably the same day or the next day. Despite our best efforts, we can’t guarantee that we will be able to change your order.

 

You can cancel your order, but please ensure you do so as quickly as possible, preferably the same day or the next day.

 

We accept PayPal | Apple Pay | Credit Card
If you pay by credit card, you will be charged when the contract is concluded. If you pay in advance, the pre-order will be put into production after receipt of payment, and we will deliver the order after completion.

Pay by Invoice
You will receive an invoice for your order from us. Please transfer the amount to our bank account within 14 days. As soon as we have received the payment, your order will go into production.

Alexandra Schwarzwald
GLS Gemeinschaftsbank eG
DE84 4306 0967 3094 1346 00
GENODEM1GLS

 

Unfortunately, we don’t. At the moment, our prices are quoted in Euro (€).

 

There are no refunds on gift cards, as each order is sent with a personalized voucher code. Furthermore, we can’t pay out the voucher in cash. Thank you very much for your understanding.

Production

Our jewellery is made in Germany — in Pforzheim to be more precise. This means that we produce locally and receive materials from Pforzheim as well. Additional elements such as ear pins or chains are purchased in Berlin.

 

We want to support responsible consumption — therefore, we focus on small quantities and production on demand. As a result, it takes several weeks to craft each piece and deliver it to your home. This is because various processes take place behind the scenes, both internally and externally.

However, we also participate in selected jewellery and design fairs across Germany, where we offer a small selection of pieces for purchase on-site.

 

Our jewellery is made from certified RJC ↗ and authorized Fairmined ↗ precious metals. Additional elements such as ear pins or chains are also made from recycled materials purchased in Germany.

Feel free to get in touch if you need further information →

 

Both the caster and the goldsmith we work with purchase precious metals from local suppliers in Pforzheim who are certified by RJC ↗ (CoC/CoP). The Responsible Jewellery Council is the world’s leading sustainability organization in the jewellery industry.

Additionally, the production receives fair gold and silver from Fairever ↗, which is a certified supplier for Fairtrade ↗ gold and silver and an authorized supplier for Fairmined ↗ gold and silver.

Plus, our production complies with REACH ↗ regulations throughout the entire supply chain. REACH stands for Registration, Evaluation, Authorization, and Restriction of Chemicals and is a regulation of the European Union (EC) No 1907/2006.

Protection & care

We want to highlight that jewellery serves a functional purpose as well. As a result, small imperfections may arise over time, reflecting the piece’s history, as natural wear and tear occurs from contact with other objects.

To protect the surface for as long as possible, avoid storing the pieces loosely in a box or together with other items. They may collide, causing the plating or tarnish protection to wear off. We recommend always storing them in their jewellery bag or box when not in use, especially while travelling.

Avoid direct contact with perfume, deodorant, soap, or lotion, as these products contain chemicals that can tarnish or even damage the surface of your piece. When cleaning jewellery, be cautious with alcohol or bleach-based substances. If you have an ultrasonic cleaner at home, please contact us before use, as it can remove dirt but may also cause significant damage to your jewellery.

Additionally, store your pieces in a dry place and keep it away from direct sunlight. We advise removing jewellery when swimming in the sea, engaging in prolonged physical activities, or even when washing your hands, if possible. If the pieces do get wet, use a silver cleaning cloth to gently dry them off.

 

If your piece gets wet or dirty, a silver cleaning cloth is suitable, but be very gentle with the surface. You can also contact us and ask for a touch-up, if needed.

Repair & touch-up

If one of our pieces needs to be repaired, you can either take the jewellery to a goldsmith you trust or send it to us. Before you do this, please contact us first and describe your case by writing a short explanation and attaching a picture. In this case, you may be asked to contribute to the repair costs, whereby you will receive a cost estimate in advance.

However, a repair does not cover everyday wear or poor maintenance, such as darkening, shocks, marks, stains, scratches, deformation, or natural wear and tear.

 

For all our customers, we offer a touch-up service, where the goldsmith refreshes your jewellery’s original shine. He focuses solely on the surface of your piece, cleans it, and gives it a new gold plating.

However, please bear in mind that more extensive repairs, such as repairing dents or reshaping edges, aren’t possible. These little imperfections over the time are simply part of the history of your jewellery, as natural wear and tear occurs automatically through contact with other objects.

Request touch-up service →

 

Unfortunately, we cannot alter the ring after production due to the facets. Using a ring machine to stretch or reduce sizes would only result in dents along the inner and outer edges.

 

Following current legal regulations, you as a customer have a period of two years from the date of delivery of your product to make claims arising from the legal guarantee of conformity or hidden defects.

We will cover any quality problems upon presentation of proof of purchase. The warranty does not cover everyday wear or poor maintenance, such as darkening, shocks, marks, stains, scratches, deformation, or natural wear and tear. Nor does it cover products to which the legal guarantee of conformity no longer applies due to their quality on the date of purchase. In this case, you may be asked to contribute to the repair costs, and we will send you a cost estimate.

If your jewellery is delivered with a defect, please contact us at support@fineprinciples.com immediately so that we can get to the bottom of the cause.

Please include the following in your email:

→ Proof and date of purchase (order number)
→ Photos of the item as a whole
→ Photo and short description of the problem that occurred

We thank you in advance for your help.

Shipping & return

Within Germany, you do not have to pay any additional shipping costs. Everything is already included in the price. More information about shipping costs in Europe will follow shortly.

 

Our products are shipped with DHL GoGreen within Germany and to the following EU countries: Austria / Belgium / Bulgaria / Croatia / Cyprus / Czech Republic / Finland / France / Greece / Italy / Lithuania / Luxembourg / Malta / Netherlands / Portugal / Romania / Slovakia / Slovenia / Spain

If your country is not listed, please contact us at hello@fineprinciples.com and we will try to find an individual solution.

 

At the moment, we only accept orders on request without express service, as production takes several weeks anyway. Thank you for your understanding.

 

As long as we have not sent you a shipping confirmation, you can change your address. Please contact us at support@fineprinciples.com to exchange further details.

 

You have the right to return the jewellery within fourteen days without giving any reason. Find more information at Revocation.

 

Customized pieces of jewellery are neither exchangeable nor refundable.